Introduction
At The Academic Pen, we strive to provide high-quality academic assistance services. This Refund Policy outlines the circumstances under which refunds are issued and the process for requesting a refund.
Eligibility for Refunds
Refunds may be considered under the following conditions:
Service Not Delivered: If the ordered service is not delivered by the specified deadline or as agreed upon. Significant Errors: If the work delivered contains significant errors that are not in line with the instructions provided and have not been resolved through our revision process.
Duplicate Orders: If you accidentally place multiple orders for the same service and wish to cancel one or more of them before delivery.
Non-Eligibility for Refunds
Refunds will not be issued in the following cases:
Change of Mind: If you decide to cancel an order after work has commenced.p>
Minor Issues: If the issues with the delivered work are minor and can be resolved through revisions. Late Submission: If the delay is due to late submission of instructions or necessary documents by you.
Academic Integrity Issues: If the work is used in a manner that violates academic integrity or institutional policies.
Requesting a Refund
To request a refund, follow these steps:
Contact Us: Email help@theacademicpen.com with your order number and detailed reasons for the refund request.
Provide Evidence: Include any relevant evidence supporting your claim, such as screenshots or documents highlighting the issue.
Refund Review: Your request will be reviewed within 5 business days. We may contact you for additional information if needed.
Processing Refunds
Approval: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be made to the original payment method used for the transaction. Partial Refunds: In some cases, partial refunds may be issued based on the extent of the issue and the stage of service delivery.
Revision Process
Before requesting a refund, we encourage you to use our revision service. If you are dissatisfied with the work, please request revisions as outlined in our Terms and Conditions. Revisions are provided to address issues and ensure your satisfaction with the final product.
Cancellation Policy
If you wish to cancel an order:
Before Work Commencement: You may cancel the order and request a full refund if work has not yet started.
After Work Commencement: If work has already started, you may be eligible for a partial refund depending on the progress made and the specific circumstances of your cancellation.
8. Changes to Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
9. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: info@theacademicpen.com
Phone: +01 20 3290 8179
Address: The Academic Pen, Flat 19g 4 Mann Island, Liverpool, Merseyside, United Kingdom, L3 1BP
